kostas Walker
European Self-Evaluation Tool for eLearning: An on-going focus on Quality and Customer's Needs The SEVAQ project Consortium Anne-Marie Husson (le Preau/CCIP), Brian Merison (BLA), Jeanne Schreurs (University Hasselt), Edwige Morin (Vidéoscope), Heysbroeck (EFODL) Questioning customers and using their evaluation to improve quality is one of the nine pillars of the EFQM model of excellence. Processing the answers obtained by the results of customers’ self-evaluation questionnaires enables the provider to enhance the quality of the products on offer. In other words, making good use of good evaluation questionnaires leads to better quality
(2) (PDF) European Self-Evaluation Tool for eLearning: An on-going focus on Quality and Customer's Needs. Available from: #39;s_Needs [accessed Sep 16 2020].