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Tourist Environment Accessibility for Disability

The vocational offer for the staff of tourism service and those complementary to it - touristic transport, guiding, tourism offices, centres of touristic information, regional promotion agencies, etc. do not include adequate training or do not include at all training on the provision of quality service to clients with special needs. In a view of demographic changes and progress in medicine the population of elderly people and people with various functional limitations increases and it is expected to increase more rapidly. That tendency makes the issue of inclusion of all groups of society in all areas of life even more important. Both European and national legislation has non-discrimination rules which apply also to tourism and recreation services. The TEAD project aimed to transfer the products elaborated in the other LDV – TOI project, Accommodation and Catering Accessibility for Disability - ACAD. The training curriculum, materials, training film and manual prepared for the hotel and catering sector were the base for adaptation and extension to needs of whole tourism sector and services complementary to it. The results of herewith project include not only guidelines for tourism sector staff in communication, assistance, space arrangements and safety issues adapted to their offer but also cover issues missing in previous materials knowledge and skills in area of accessibility information. The need for that kind of competence was expressed intensively by target groups both within ACAD project and out of it. Staff of tourism sector and complementary services expressed a need for expertise on what information should be gathered and provided to clients with various impairments to ensure proper and safe realisation of the service to them. Project TEAD responded to that need and while transferring ACAD results to wider audience of tourism and complementary sectors in partner countries (including new country – Sweden) it also enriched them with additional knowledge and skills related to the information on accessibility of premises, events, services offered and staff qualifications in offering high quality service to clients with disability and about universal design in tourism services. Swedish partner transfered experience and competence in that area to other partners.The TEAD project provided VET system of partner countries with adequate training curriculum, set of materials (including training film) and manual for management of tourism sector and complementary services on how to prepare and provide offer accessible to all clients including clients with special needs. The results were a subject of the evaluation process during the testing trainings organised in all partner countries in order to ensure the best quality and universal outcome that can be widely used across Europe. The dissemination of the result and its exploitation was ensured also by involvement of ineligible but active partner – European Network for Accessible Tourism which gathers members from almost all European countries.

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