The project proposal SHIFT aims at devoloping and enhancing the professional role of the ‘Intercultural Mediator’ for an inclusive european society.The ‘Intercultural Mediator’ is the professional who acts as a link between immigrants and workers in the institutions of the host society, fostering mutual knowledge, managing conflicts between the parties, facilitating communication and integration and acting in a neutral and equidistant way between the parties. It represents a delicate professional with a no well specified characterisation within the EU Countries.Scope of the project is to evaluate how this professional is managed in EU Countries to launch an exchange practice between each partner organisations to ‘improve’ relevant skills of intercultural mediation and investigate how this professional profile is managed in the Educational Sector in terms of available qualifications, available study programmes (VET/Higher education). The baseline of this proposal is represented by the mediators’ ‘empiric’ evaluation in each country with their strenghts and weaknesses with the general objective to contribute to the definition of a more transparent and homogeneous european ‘Intecultural Mediator’. By conducting a desk research in each partner organizations, it appears that each national context has specific paths (academic course, VET, or even experience on the job) for professionals doing intercultural activities. Target groups to be addressed are both internal and external. Internal target groups are all those professionals working in services – generally public services - such as reception/accommodation centers for immigrants, refugees or asylum seekers, but also hospitals or placement offices. Internal target groups are also authorities, VET providers and Educational structures in general (such as Universities) involved in the definition of the ‘Intercultural Mediators’ profile. External target groups are foreigners arriving in a host Country such as refugees, asylum seekers and migrants in general.SHIFT project's partners have been chosen following the rationale of the added value they can bring to the general purpose of enhancing the professional role of the ‘Intercultural Mediator’ for an inclusive european society. In Italy partners are Consorzio abn - a Social Enterprise promoting social innovation processes through networks of collaboration at local and national level and a certified VET provider, expert in the design and the delivering of training programmes for promotion of labour inclusion, start up and entrepreneurial training - and UNC (Unione Nazionale dei Consumatori) - a consumers’ association working exclusively on behalf of consumers, protecting and representing them by means of formulating law and regulation proposals and providing assistance, advice, information and education activities. UNC has, from this perspective, an important background of knowledge and experience in legal/bureaucratic issues for better fit relevant competences for professionals in Mediation. In UK the partner is CoL (The City of London Corporation) - the local authority for the ‘Square Mile’ in the heart of the capital and the home of its internationally important financial district. With a specific desk for Adult Skills and Education Service (CoL-ASE), the English partner can transfer the English attitude of integrating foreigners in public services and ho to ‘spread’ social competences in public services employees.In Spain the partner is Xano Channel Asociación para el desarrollo comunitario - experienced in activities focused on the inclusion of diversity, encouraging participation of people with different cultural and educational background in order to promote mutual understanding and a peaceful coexistence.SHIFT’s overall expected impact is to contribute to the definition of a transparent and homogeneous European profile of Intercultural Mediator and enhancing its professional role for an inclusive society by improving its relevant skills.