The principal aim of this project is the European-level analysis of reports on the evolution of continuous training in the context of job insecurity in the service sector. The project will specifically examine e-commerce and focus upon how the development of this sector has impacted on continuous training. The evolution of the internet and information and communication technologies (ICT), internationalisation and new forms of working have made this sector a field of experimentation.Universities and SMEs will produce two comprehensive surveys of training provision for managers and will use this as the basis for in-depth analyses of the effectiveness of training/employment in addressing the associated decline in job security. The promotion of Social Dialogue in vocational training should lead to greater awareness on the part of managers and a better understanding of global training needs among employers, training institutions and policy-makers.The end project recommendations will be directed to policy and economic decision-makers. The common analysis instrument will be further distributed to a range of actors involved in e-commerce. All end results will be made available to SMEs, managers in e-commerce, trade union representatives and academia.