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Personnel Competence Building in the Matter of “Tourism for All/Accessible Tourism”
Start date: Oct 1, 2016, End date: Mar 31, 2019 PROJECT  FINISHED 

Context: The “ComPass 2016” action is an ERASMUS+ VET KA 2 Strategic “Partnerships for adult education/ Exchanges of Practices” with the relevant topics “Health and wellbeing”, ”Intercultural/intergenerational education and lifelong learning” and “Migrants' issues”.The design of an "accessible tourism for everyone" (Accessible Tourism for All) is the primary base for the future growth of tourism. The EU topic "Accessible Tourism for All" very clearly reflects this trend. An insufficient awareness by tourism providers both on policy and public as well as on the level of micro and small tourism enterprises towards the personnel skills, qualification and competence requests of the promising “Accessible Tourism for All” is to note. New requirements of professional qualification and first of personal competencies arise that the management and the staff have to face qualitatively and quantitatively to meet new customer target groups and their very specific needs.Tailor-made training and continuing education for managers and employees in the tourism industry is important to enable them to cater effectively for guests with special needs and to provide high-quality tourism offers.Objectives: The action’s main objective is to respond to the needs of the tourism labour market, especially to the needs of smallest and SMEs as well as to anticipate qualification and training needs in the “Accessible Tourism for All” sector. This will done by the exchange of specific good practices and experiences in qualification and training gained in the participating countries in this area.Specific Objectives are the exchange of practices about:- Job qualification in high-priced quality tourism regions and tourism cluster development, - Accessible tourism, especially for people from ethnic minorities including migrants and in opening up entrepreneurship opportunities for people in those groups, - What the managers should know about accessible tourism?, and- Tourism programmes for 3rd age.Participants: Six partners from Germany, Federal Land Brandenburg, United Kingdom, Czech Republic, Spain, Latvia and Greece are involved in this action. They represent different stakeholders like Regional Development Agencies, a National University, and Foundations.The project foresees the involvement of round about 30 direct (with a specific grant) and 120 indirect (without a specific grant) persons and some 600 other interested local persons/stakeholders reached by measures of the media and non-media activities either as direct or indirect beneficiaries. Target groups are: - Managers and staff of regional smallest tourism and SMEs,- People working in the field of education policy- Local and tourism departments of regional administrations,- Key regional and national thematic networks and clusters,- Regional representatives of VET and training institutions,- Persons disadvantaged at the labour market, especially women, elderly, migrants, etc.Activities: The action foresees:- 6 “Transnational Meetings”, - 6 “Exchanges of Practices” in the format of Blended Mobility (5 days each), meant to share/confront ideas, practices and methods by the directly involved partner’s beneficiaries. In addition, they should develop and reinforce networks and increase their capacity to operate at transnational level.Methodology: The action use the following methodologies:- Lead Partner principle, - “Transfer of contents” of proven procedures, methods and approaches, - “Capacity building” and “Common learning and training” during the “Transnational Meetings” and “Blended Mobility”.Results/impact: The action will have not-tangible results. They are materialised in capacity building in how in general “Accessible Tourism for All” is organised in accordance to the needs and behaviours of different target groups, i.e. persons with special handicaps, elderly persons, families with children, ethnic minorities, migrants etc. and which complex approaches are used in the participating countries. That capacity building includes a better know-ledge about existing good practices and strengthened interpersonal, intercultural, social and civic competences. This expected impact, i.e. enhanced expertise and skills in “Accessible Tourism All” would manifest itself in a mid- and long-term range on personal, competence, know-ledge and organisational levels.Longer-term benefits/European added value: The shared good practices on wide aspects in “Accessible Tourism for All” will remain after the end of the EU funding and will be integrated into the regional educational systems and in the daily entrepreneurial practise. The upgraded expertise of the direct and indirect action beneficiaries on the “Accessible Tourism for All” concept and the raised European competencies and behaviours of action participants remain for long periods. The enhanced European and Transnational networking of partners created because of this action will continue after EU funding.

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