The HeERO project will prepare, carry-out and coordinate eCall pre-deployment pilots at European level taking into account the approved standards. The overall project objective is to prepare for the deployment of the necessary infrastructure in Europe with the aim of making the Pan-European in-vehicle emergency call service eCall a reality.In order to address the eCall interoperability which would be necessary to offer the possibility, for any vehicle from any European country travelling across Europe, to use the eCall service in case of a serious accident and to start the pre-deployment of the service in Europe HeERO project has identified the following major objectives:•\tDefine current state-of-the art in all eCall related service-chain parts (PSAPs-integrated rescue systems, telecommunication-112/E112, etc.)•\tImplement available Pan-European eCall related European standards•\tImplement needed technical and operational infrastructure upgrades•\tIdentify possible use of eCall system for public and/or private value-added services•\tProduce the training materials for the eCall operators•\tIdentify the needs for certification procedures related to the eCall services equipment•\tProduce recommendations for future eCall pre-deployment and deployment activities in Europe•\tPromote pilots results and best practices with other EU-Member States not involved in HeERO pilotThe HeERO consortium includes 9 Member States (Germany, Italy, Sweden, Finland, Greece, Czech Republic, Romania, Croatia, and The Netherlands) which will make necessary technical and operational upgrades to test and validate nationally and internationally the eCall service as specified by the European Standardisation Bodies. HeERO's final results will be used for full deployment of the service in the participating Member States and as Best Practice to be promoted with the other EU Member States not involved in the Pilot.