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The project promoters are developing training material to impart telephone communication skills. The target group covers people with physical disabilities, new recruits as well as the proprietors of small firms. The training packages will be developed and tested in DE, ES, HU, NL and NO. The training sets will comprise documentation for teachers and trainers, audio and video cassettes, CD-ROMs, DV ...

Training in customer-oriented telephone skills : This project centres on a training course in telephone communication skills. It comprises both a CBT program and handbook. Theoretical explanations and practical exercises are used to improve communication skills in the participant's mother tongue and to teach new verbal strategies, which are ideal for customer-oriented telephone conversations in al ...