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The CONTAKT project aims to enhance the skill levels of call centre personnel, thus increasing operational value, encouraging positive perception, reducing off-shoring and improving upon the competitiveness of call centres. Project partners will initially undergo a comparative literature search across the participating partner countries, with regard to market and training issues for call centres. ...

... materials for the vocational education and the accessibility and the usability of this information technology to visually impaired people will be provided. Additionally, certification training of call center agent will be realized by using this system and visually impaired people will be provided the vocational qualifications in a sector where they are employable. By means of the certification tr ...