Jose Duran
Technically sophisticated and highly accomplished IT Management Consultant with progressive experience in software / web development, customer needs assessment, and agile methodologies, as well as deploying and evaluating systems aimed to improve quality and efficiency in banking industry. Innovative Scrum Master and Prince 2 Certified, who can facilitate companies to deliver their products, in line with client’s expectations, and get out the maximum of the team’s capacity. Professionally drive agile ceremonies like stands up, retrospective, sprint planning, and backlog refinement.
Strictly followed best practices, starting with defining strong user stories, enhancing the efficiency of teams to improve the performance, and providing accurate estimations, and unblocking issues.
Expertly utilised Jira and Confluence for tracking issues and documentation proposes. Highly proficient and adept in aligning end-user needs with long-term resolutions to complex IT support challenges. Accomplished communicator; adept at cultivating productive relationships across functions to promote cohesive and strategic operations. Committed to add value, exceed expectations, and consistently deliver superior levels of technical service, which enhanced customer satisfaction.
Core Competencies:
- Client Relationship Management
- Full Life Cycle Project Management
- Iterative Development / Sprint Goals
- Agile Methodologies / Continuous Delivery
- Digital Retail Banking / Finance
- Digital Payments, Debit Recovery
- Problem Resolution / Troubleshooting
- Cross Functional Teams Management