The TOUAREG project is primarily targeted to less qualified workers in tourism sector and provides an innovative approach to support the development organisational, social and communication skills as well as the development of strategies for personal and professional development. In doing so less qualified workers in tourism sector can find available opportunities and enhance their ability to maintain/change job position within or to re-enter into an increasingly complex and demanding global labour market. In other words they are better able to act, participate and intervene in the life-long learning opportunities and the knowledge society.Both the challenge and the innovative dimension of the TOUAREG project are based on the adoption of Game Based Learning (GBL) as a “serious” and “effective” learning and training method to improve organisational, social and communication skills. Although the use of simulation games for improving technical skills is quite widespread in vocational training sector other typologies of game are rarely adopted of other for improving core skills and furthermore generally speaking the majority of games are targeted to high-qualified professionals or high school students.The TOUAREG proposal intends to adapt and contextualise a set of micro-modules for core skills development and improvement to the Tourism sector and embed them in an eLearning game environment in order to allow less qualified workers to: • recognise their potential and existing competences and knowledge; • improve social and transversal skills (internationally comparable and acknowledged) • experiment with different “non traditional” paths and methods for learning and to include in their e-portfolio; • develop a learner identity and identify him/herself as member of a learning community.Furthermore, within the project a system for identifying, recognising and evaluating organisational, communication and social competences will be furthermore developed and tested. The primary targeted group that project addresses are less qualified workers in the tourism sector (such as: waiters, cleaners, kitchen staff, receptionist in small hotels).