The issue of wider participation is a broader concept which covers a range of adjustments and modifications in HEI across countries – structural, functional, organizational modifications, as well as it is clear that other aspects not depending by the university itself, contribute to increase/decrease participation (economic context, social issues, etc.). It has been noted anyway that even where flexible provisions are established (i.e. availability of distance learning offers, flexibility of teaching and evaluation, language courses for migrants’ students etc.), they don’t lead directly to improved rates of success, when they seems being directly related to the rates of access: there is a missing link between available resources and benefit of them by the students, together with other variables intervening during the study career (i.e. psychological and/or emotional issues, disengagement – especially in distance education). For this reason, the project seeks to focus on the student experience, providing support by means of flexible guidance/counselling services able to support students from under-represented groups throughout all study career, in presence (offices) and at a distance (e-guidance) to avoid drop out, and to pursue educational attainment. The focus on guidance/counselling support will cover the missing link between the individual student and the educational organisation. In addition, the continuous dialogue between students and university offices will also help in better understanding why the under-represented groups reach a lower educational attainment, and to act in order to eliminate potential barriers. The project will impact directly on students at university, guidance and counselling staff, tutors and teachers. Moreover, HEI managers, researchers in the field and policy makers will be addressed by the project results.