There will be four partners from Poland, Armenia, Belarus and Serbia. The project "Silesian institutions friendly for foreigners" will last for 12 months: from March 2016 till February 2017. This project is part of a larger project in which we want to involve also the three organizations from program countries (Spain, Greece and Italy in frame of sister/brother project "Silesian administration frienldy for foreigners").The project has it’s place in Katowice and in other bigger cities of Silesia region. this project is going to engage 3 volunteers (intended 6 volunteers: 3 from programme and 3 from partner countries) who desire to develop their own awareness about civil/human rights, citizen laws and European awareness. The main activity of the project are: 1) Research - monitoring of institutions in Katowice and the Silesia region, which focus on working with other people - local communitiy and foreigners. Institutions that these three volunteers will monitor will be: Tourist Information Centres and local public transport in Silesia (such Institutions are: Komunikacyjny Związek Komunalny Górnośląskiego Okręgu Przemysłowego, Zarząd Tramwajów Śląskich S.A. , Miejski Zakład Komunikacji Tychy czy Przedsiębiorstwo Komunikacji Miejskiej Sp. z o.o. w Jaworznie etc. ) Monitoring of Tourist Information Centres, their availability in the Silesia region in each bigger city. Volunteers will check quality of service and information provided, facilitiy of reaching them and accessible to potential customers. With the previously completed projects,we know that it looked very different.. The purpose of these monitoring is to improve the quality of services for foreign tourists as well as the promotion of the Silesia region.After each monitoring, the volunteers will prepare a report which will be sent to a local media and published on the blog, which volunteers will lead 2) sharing their impressions about Katowice, Silesia, Poland on the EVS blog, 3) working hand by hand with Receiving Organisation in it’s initiatives which will be offered to the volunteers (office work, meetings and events we organise constantly by Bona Fides like: Dni Organizacji Pozarza˛dowych (NGO’s days), Targi Organizacji (NGO’s Markets), monitoring, meetings with habitants of Katowice - within frames of Community Organizing project, supporting local community citizens, initiatives and many other, 4) cooperate with local media (working on online portal about Katowice: making photos, writing articles about districts of Katowice, history about Katowice), 5) making reaserches about good practices from other countires about cooperation between citizens and local gonverment.