“As more daily tasks are carried out online, from applying for a job to paying taxes or booking tickets, using the internet (…) Yet, 150 million Europeans – some 30% - have never used the internet. (…) This group is largely made up of people aged 65 to 74 years old, people on low incomes, the unemployed and the less educated.” : the struggle against the digital divide is a major challenge for EU.In Italy, 41.60% of the homes explain that fact by the lack of digital competences. Switzerland is the 5th best connected country, but the digital divide stays strong: the poorest, the oldest, the less educated, the women use less the “Web”. We find those same disparities in Spain and in France, where digital competences are subject to a growing attention. Six Roman people out of 10 have never used Internet.Our target group, the e-facilitator, who is it? This occupation takes many forms, in open centres of internet access, but also media libraries, training centres, etc.This ICT educationist introduces a large range of audiences. Meanwhile, in terms of image, work conditions, training, the needs are broads. In Romania, only 280 e-facilitators have received an appropriate training. In Switzerland, the courses are often given by voluntary workers. The situation in France, Spain and Italy has been studied in the “VET4e-I” project. It shows that only 23% of the e-facilitators have followed a formal training designed for that profession, whose many of them regrets the too general content. The EU authorities have spotted these needs. The roadmap for digital inclusion (2011) mentions the key function of e-facilitators and their need of professionalization.