A communication service will be developed and designed by the citizens in cooperation with regional/local actors in rural/structurally weaker areas. The i-COIN project will enable people to initiate a dialogue and obtain resolutions to their concerns using a communication system. E-government is no end in itself, but a means of improving services to private individuals and companies alike, and the quality and cost-effectiveness of public. The overall objective of the project is to strengthen the capacity and confidence of local and regional administrations to provide better services and effectively engage in the adaptation to a knowledge society by developing solutions and policies on e-government. The main target groups of the i-COIN project are: citizens, local/regional administration, NGOs, small and medium sized enterprises.The partners will jointly develop & deliver a concrete product in form of a user-driven e-government/e-service platform internally evaluated in a 2-phase process through the cooperation of local/regional partnerships of competent partners and with engagement from citizens.The main activities of the project will be:- Knowledge sharing on the overall theme of e-government services- Development of trans national e-government/e-services solution- Awareness raising and dissemination- e-government/e-services pilot application implementation- Evaluation of the e-government/e-services solution.