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  Written by Matteo Satta EU funding has always helped cities support their innovation processes, particularly on digital transformation and environment, but the approach is now moving toward a new ambitious […]
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Integrated e-Training and e-Stage for People with Physical Disabilities to Work at Home as Call Center Representatives

As all kinds of vocational trainings simply aim to give opportunity to trainee to "work and earn money", the aim of this project is also to help the target group to work and earn money for their life sustainability. There exist a large number of inactive people with physical disabilities who are potentially "home based workers" or "e-workers", but they need proper and efficient training for this. One of the most convenient "home based working" field is "call centers". People who are employed in call centers as call center representatives are not necessarily have to be employed in the organisations’ premises or working offices anymore thanks to fast developing communication technologies and Internet. As a result of development in communication technologies, call diverting is very easy and inexpensive. Access to company Intranets via Internet is now part of daily life due to high Internet access speeds. Therefore, home based working in this field is perfectly possible in any part of Europe, if proper training and practice channels are made available to those who will be interested in such a challenging employment opportunity. Another important factor of choosing this field for e-working is the fact that the sector steadily grows around 10% every year all in Europe in spite of recent years' global crises.The concrete aim of this project is “to e-train people with physical disabilities for their e-employment as call center representatives, to work from their homes”. Training concept also includes e-stage possibility for efficient and complete result achievement. After such a programme, individual will be ready to start working, without needing extra steps. So, main objective is “to increase employability of people with disabilities in a profitable scheme for both employee and employer, under current market conditions”.After having this kind of e-training and e-stage opportunity, home based employment possibility for disabled people is not a dream any more. Thus, this surely opens a new challenging door for people with physical disabilities for them to work from their homes and integrate themselves to labour market.