G.S.R. aims to contribute substantially to sustainable socio-economic development of SEE regions, through effectively tackling one of the most crucial issues: The quality and sustainability of the Public Sector and of its outcomes. Specifically G.S.R. focuses on the dynamic enhancement of the competences and the capacity of the governmental agencies, with the aim not only to improve productivity and efficiency (taken as significant, but secondary results), but most of all to initiate and facilitate the transition process towards excellence, as well as to define and introduce the concept of organizational social responsibility in the Public Sectors Agencies and to build upon it. Towards this direction, the partners will work on the development of a Model G.S.R. System which will be practiced in specific departments of governmental agencies of the target regions, leading to the design and application of pilot Action Plans in corresponding critical fields of intervention. Achievements: • Audit procedures applied to a governmental social responsibility management system• Customer satisfaction report to be used in a governmental social responsibility system• Guidance document on auditing a governmental social responsibility management system• Guidance for appointing auditors in relation to a governmental social responsibility management system check• Guidance for putting into practice a governmental social responsibility management system• Guide to implementing a governmental social responsibility model• Normative requirements for putting in place a governmental social responsibility system• Regulation for the assessment and certification of a governmental social responsibility management system• Report from the pilot activities implemented within the GSR Model project• Skills and tasks for social responsibility positions in governmental agencies• Social dialogue methodology and guidelines• Template for recommendations from auditing a governmental social responsibility management system• Template for a contract granting a conformation certificate to a governmental social responsibility system• Template of a certificate of a governmental social responsibility management system• Toolkit for implementing and evaluating a governmental social responsibility modelFor more information see:http://www.southeast-europe.net/en/projects/approved_projects/?id=95