The FUPOL project proposes a comprehensive new governance model to support the policy design and implementation lifecycle. The innovations are driven by the demand of citizens and political decision makers to support the policy domains in urban regions with appropriate ICT technologies. It will specifically target domains such as urban economy, community facilities, urban mobility and sustainable tourism. The scientific approach is based on complexity science. It aims at reducing the complexity through a comprehensive policy spiral design lifecycle approach, deemed appropriate for complex societal problems.The outcomes of the project, designed in line with the ICT work program, include a new governance model to engage all stakeholders in the whole policy design lifecycle, a policy knowledge database, cloud computing based comprehensive ICT framework, multilingual training, piloting in Europe, China and Africa, large scale dissemination and a sustainable exploitation strategy.The FUPOL framework to support the policy lifecycle contains major innovations, namely multichannel social computing, policy topic sensing and extraction, advanced visualization including integration with GIS, multilingual semantic analysis, advanced policy modelling and model repository, dynamic agent based simulation, cloud computing and IMS supported crowd sourcing.FUPOL will lead to better policy decisions, more efficient implementation of government policies as well as better identification of consequences for citizens and businesses. The FUPOL consortium comprises innovative multinational companies, leading research institutes, high-level political organizations and strong pilot partners. It has a good balance and all the capabilities to achieve the ambitious tasks envisaged in the work plan. The strong involvement of the IT-industry ensures the exploitation of the results. It has potential to generate a huge impact in Europe and beyond.