Every year there are more and more people that ask help to the Misericordia di Firenze because of the italian socio-political situation. These persons need the food aid to feed themselves and their families; so, our association and its volunteers work every day in this complex activity. The EVS volunteers will be involved in all the food aid services and we think that this kind of project will give them a chance to increase their capacity of communication and condivision. Each activity is based on different approach and in this way the volunteer is stimulated to grow different skills. Volunteers will be closely monitored by our staff, but they have also the chance to bring out their personality, their ideas and personal abilities. The role of EVS volunteers will be: -Share with passion all the activities with Misericordia's team; -Promote the exchange of knowledge, ideas and creativity through the creation of a multicultural environment; -Be aware of the local context promoting discussion and ideas about social life and different traditions; The objectives of this project are : -Reinforce the concept of European citizenship through the encourage of young people to think about the essential characteristics of the company and the local communities, in order to realize an higher European awareness . -Promote the active participation of young people in the civic life of the community. -Improve individual skills and promote them for the benefit of the community. -Compare life and values with those of the clients and of other volunteers through the dialogue and the condivision. -Promote cultural diversity in order to build a greater awareness and cohesion. The project is for two motivated and enthusiastic volunteers , that will be interested in the Misericordia's mission. They must be happy to discover our cultures and spread their. Volunteers will be excited about new experiences and they must want to leave a trail with their work in the social field. The volunteer EVS will be involved in: -management and organization of the shops and customer service: they will help the other volunteers when the markets are open with the supplying and the administration of the foodstuffs; they must assist the “clients” during the shopping in our shops. -menagement of the warehouse with goods on arrival and departure: they have to manage , inventory and check before delivery goods inventory, but they must also administer and plan the purchases . -acceptance of families that ask for our help: there are a lot of persons who need Misericordia's help and our volunteers analize each situation through an interview, the examination of some documents and house visit. After this bureaucratic and control work, Misericordia gives a points card that allow these families to shop for free; so, the volunteers are “the eyes of Misericordia” for this valutation and it is a very important work. -preparation and delivery of boxes for people who can't go to the markets -food collections: there are organized in the main supermarkets of Tuscany to sensitize the people through the donation of foods. -organization of shows and events for fundraising: preparation of markets, but also exhibitions, events, workshops, performances and concerts to involve the florentine population in our project. - promotion of the volunteering activities and the European Awareness through a cultural exchange among volunteers come from all over the Europe. The non-formal learning: "learning by doing" The learning methodology will consist in the interaction between the volunteers and the concrete situations they will experience. There are no teachers: the volunteers will learn new knowledge and develop their skills with the others just working together. The impact on EVS young volunteers and long-term behooves: -Communication and dialogue with other cultures; -Most knowledge of themselves and increased of their self-esteem; -Share and collaborate in a different context from their own; -New Friendships and contacts; -higher Initiative in proposing and implementing their own ideas; -Acquisition / Improving language skills; -higher sensitivity to issues concerning social exclusion;