The project is aimed at the development of an e-learning tool for blind and visually impaired people in order to improve their skills and increase their employability, predominantly in call centres. The system will be based on three elements: an audio CD, an on line learning platform, and specifically designed and developed trainings. The proposed approach of using a blended concept to train blind people is innovative and also new for Europe. The methodology focuses on acoustic learning elements. It will involve the definition of software requirements that will enable blind people to use telephone systems. The project will also search for the minimal denominator for training of such groups across European training systems.