In some EU cities there exist specialized services for citizens' attention (SAC). Studies show the benefits of these services on processes reduction and ease, better government interaction, and wider use of services.These outstanding services can be replicated in other EU cities, adapting to local culture and needs. Current services are clearly limited, the new citizen is asking for adequate response to their needs. It can definitely be reached with new technology solutions (intelligent, adaptable, human sensitive, learning capable, etc.). They meet at the same time, citizens' and government expectations.Similar services will be critical for EU Citizenship, contributing to higher sense of belonging and mobility.Reducing burdens has been a major government effort from mid 90s. But main changes are to be made with the use of latest research findings and technology. Old technology solutions created important resistances to change. Public employees can't trust anymore promises for modernization. In 2009 managers should definitely commit to modernization. From our experience by piloting iSAC in several cities, collaborative work environments, intelligent and flexible tools, are able to drive government staff higher public service feelings and better involvement, definitely building trust and confidence in a modern administration and a responsible government.iSAC is a citizen centric system created by listening citizens and based on learning from existing services in Catalonia from 1988. It is now on-line, an automated system allowing for a human specialist if not satisfied. There is always a human being behind the automated system.iSAC6+ is intended to offer iSAC as the EU common SAC platform to: ease administration for all, citizens and business, access for all according to their capacities. It is an OSS tool, tested in the city of Terrassa (Catalonia-Spain), to be challenged at EU level for diversity and robustness.