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Many public services suffer low take-up, particularly by those with special needs or living in rural areas, because they are deployed with an eye to efficiency rather than users’ needs. The objective of the four year Citizens First project is to redress this trend by exploring the opportunities ICT offers to put citizens at the centre of service provision. Citizens First seeks to achieve this goal ...

Noris had four concrete aims:• Introducing modern sustainable technologies in the area of rainwater disconnection;• Testing and adapting technologies developed in pilot projects; • Building awareness and understanding of sustainable planning and management of rainwater runoff, both among spatial planners and politicians;• Producing an Inspiration Book, to be spread amongst spatial planners. ...