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This project is based on an analysis of the rapid growth of activities in the teleservices and telesales sector. Customer service centres are multiplying, but the structure of the sector is weak, particularly in southern Europe, and staff qualifications are not sufficiently clearly defined.The project aims to produce a "jobs charter" taking account of the various Community initiatives existing in ...

Encouraging business creation among young people : Provided that they can overcome the numerous pitfalls involved, creating their own business can be a winning option for some young people. CREACTIVA raises the awareness of young people and career guidance professionals by providing a range of tools which will support the process from start to finish. This project started in 2001 and lasted 36 mon ...